Frequently Asked Questions
All your questions answered about jiliive
Accounts, deposits and withdrawals, bonuses, games, and security — you will find clear, detailed answers on all these topics on this page.
Whether you are new to jiliive or a seasoned player, it is natural to have questions about your gaming experience. Below, we have organised the most frequently asked questions into five categories with direct and detailed answers. From opening an account to withdrawing money via bKash, welcome bonus terms to responsible gaming — clear information on all these topics is right here. If you cannot find what you are looking for, contact our support directly at the bottom of the page.
Account and Registration
To open an account at jiliive, you need an active mobile number and a valid email address. You can create an account in just a few minutes by filling in your name, mobile number, and password in the registration form. Provide accurate information, as it will be used for identity verification later. Only those aged 21 or above may register.
No. Under jiliive's rules, each person is allowed only one account. If you try to open a second account using the same mobile number or email, the system will reject it. If duplicate accounts are detected, both accounts risk being suspended. If you run into any issues, contact us via live chat.
Click the "Forgot Password" option on the login page. Enter your registered mobile number or email and a verification code will be sent to you. Use that code to set a new password. The process is fully secure and SSL encrypted. If you have trouble, get help from the jiliive Login page or let us know via 24/7 live chat.
Yes, identity verification must be completed before making a withdrawal. Submitting a scanned copy of your National ID (NID) or passport usually completes the process within a few hours. This keeps your account secure and upholds jiliive's fair play policy. Contact live chat for any questions about verification.
Absolutely. The jiliive website is fully responsive for mobile browsers. You can log in, deposit, withdraw, and play games from any Android or iOS device by opening the site in your browser. No separate app download is needed.
Deposits and Withdrawals
Deposits from bKash are generally instant — in most cases the funds appear in your jiliive balance within 1 to 3 minutes. There may be a slight delay during peak hours or network issues, but it should complete within 15 minutes at most. If a deposit is not confirmed, contact live chat with your transaction reference number.
The minimum deposit at jiliive is ৳100 (applicable to all payment methods). The minimum withdrawal amount is ৳1,000. This limit is the same across all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Additional verification may be required for large withdrawal amounts.
Withdrawals via Nagad and all other mobile banking methods are generally completed within 10 to 45 minutes. Bank transfers may take slightly longer. Please be patient while your request is being processed. If it takes longer than expected, contact support with your transaction ID.
jiliive itself does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) or bank may apply their own transaction charges. It is a good idea to check the fee structure of your provider before making a transaction.
Yes. jiliive supports Rocket and Upay, as well as bKash, Nagad, and bank transfer. Go to the Cashier section, choose your preferred method, and follow the instructions provided. The minimum deposit is ৳100 for every method.
jiliive supports transfers to major Bangladeshi banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Provide the correct account number and routing details. Bank transfer withdrawals are generally completed within 10 to 45 minutes, though there may be a slight delay outside banking hours.
Games and How to Play
To bet on BPL or any other cricket match, go to the cricket betting section on jiliive. Select your preferred event from ongoing or upcoming matches, choose your bet type (match winner, top batter, over/under), and confirm your stake. In live betting, odds change while the match is in progress, so stay focused.
RTP (Return to Player) is the theoretical percentage of total bets that a game returns as winnings over the long term. For example, a 96% RTP means an average of ৳96 comes back for every ৳100 wagered — but this is an average across millions of spins, not a guarantee for a single session. Volatility also matters: high-volatility games offer larger prizes that come up less frequently.
Yes. The live casino section at jiliive features live dealer tables from world-class providers like Evolution Gaming and Ezugi. There are many games available including roulette, blackjack, baccarat, and Dragon Tiger. Visit the jiliive Casino page for a real-time live dealer experience.
jiliive offers games from reputable providers including PG Soft, Pragmatic Play, JILI, and Spribe. These providers have their games' RNG (Random Number Generator) audited by independent third parties, which ensures fair outcomes. Each spin or hand is independent and does not depend on previous results.
Yes. You can bet on the T20 World Cup, IPL, BPL, and major international cricket tournaments at jiliive. Odds for ICC-organised series, including Bangladesh Tigers matches, are updated regularly. Visit the cricket page to learn more about cricket betting.
Aviator by Spribe is a crash-type game. A plane flies and a multiplier keeps rising — if you press the "Cash Out" button before the plane crashes, you win. The higher the multiplier, the greater the risk. You decide how much risk to take and stay within your budget.
Bonuses and Promotions
On your first deposit, jiliive will give you a 150% bonus of up to ৳10,000. For example, depositing ৳1,000 earns you a ৳1,500 bonus — bringing your total balance to ৳2,500. If you deposit ৳14,000 or more, the maximum ৳10,000 bonus is added — giving you a total of ৳24,000. The bonus is added to your account automatically.
The wagering requirement for the welcome bonus is 20x. This means you must wager 20 times the bonus amount before it becomes withdrawable. If you receive a ৳1,500 bonus, you need to complete a total of ৳30,000 in wagers. Wager contributions may vary by game — see the terms and conditions for full details.
jiliive has three VIP tiers: Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%), and Gold (up to 1.2%). You move up tiers automatically by playing regularly. The higher your VIP tier, the more benefits you receive — faster withdrawals, special cashback, and dedicated support.
Bonus eligibility may vary by offer. In general, welcome bonuses can be used on most games including slots, live casino, and cricket betting. However, certain games may be excluded from specific bonuses. For accurate information, check the Terms & Conditions page or ask via live chat.
VIP members receive cashback at a set rate on their total net losses each week. Cashback of up to 0.4% for Bronze, up to 0.8% for Silver, and up to 1.2% for Gold is credited to your account weekly. Cashback is generally calculated and paid every Monday based on the previous week's activity.
Security & Responsible Gaming
Yes. jiliive uses SSL (Secure Socket Layer) encryption to keep your personal information and financial transactions secure. You can confirm this by looking for the padlock icon in your browser's address bar. To learn more about our data protection policy, read the Privacy Policy.
jiliive is for those aged 21 and above only. Minors are strictly prohibited from opening an account or playing any games. Age is verified at the time of registration and identity documents may be requested at any time. Use parental control software to prevent minors in your household from gaining access.
If you feel that gaming is having a negative impact on your daily life, relationships, or financial health, please seek help. The jiliive Responsible Gaming page has self-assessment tools and resource information. Contact support to set deposit limits or enable self-exclusion for your own protection.
To activate self-exclusion, contact us via 24/7 live chat or email [email protected]. Your account will be temporarily closed for a chosen period (30 days, 6 months, or permanently). No new deposits or bets will be possible while self-exclusion is active. We treat responsible gaming as our highest priority.
jiliive offers Bengali live chat support 24 hours a day, 7 days a week — start a chat from any page on the site. You can also reach us by email at [email protected]. For complex matters, write in detail via email and attach screenshots or a transaction ID.
Still have questions? Contact support
Our Bengali support team is available 24/7 for you. Get instant help with any issue via live chat.