jiliive Terms and Conditions

1 General Terms and Introduction

jiliive ("we", "our" or "platform") is an online entertainment and gaming platform operated for users in Bangladesh. This terms and conditions document forms a legal agreement between you ("user" or "you") and the jiliive platform.

By accessing the jiliive website, creating an account or using any of our services, you are considered to have fully accepted all provisions of these terms and conditions. If you disagree with any part of these terms, please refrain from using our platform.

This document is prepared in Bengali and is to be interpreted in accordance with the legal framework of Bangladesh. jiliive reserves the right to amend these terms at any time without prior notice. Amended terms will take effect from the moment they are published on the platform. It is your responsibility to visit this page regularly.

1.1 Definition of Services

Services provided through the jiliive platform include: online slot games, live casino, cricket betting, fishing games, various card and table games, and other entertainment gaming features.

1.2 Scope of Application

These terms apply equally to the jiliive website, mobile version, and all services provided under the platform.

2 Account Registration and Eligibility

2.1 Age Requirement

To use the jiliive platform, the user must be 21 years of age or older. If verification of information provided at registration shows that the user is below the required age, the account will be closed immediately and all deposited funds may be forfeited.

2.2 One Account Policy

Each user may operate only one account. It is strictly prohibited for the same person or multiple members of the same family to operate more than one account from the same device or IP address. If this rule is violated, all associated accounts will be permanently closed.

2.3 Registration Information

The information you are required to provide at registration:

• Full name (matching your national identity card)
• Active mobile number
• Valid email address
• Date of birth
• Preferred payment method

Providing false or incomplete information is a direct violation of these terms and may result in account cancellation and forfeiture of all funds.

2.4 Identity Verification (KYC)

jiliive may at any time request the following documents from a user for identity verification: National Identity Card (NID), passport or birth registration certificate. We reserve the right to hold withdrawals until verification is complete.

3 Account Security and Responsibility

It is your responsibility to keep your account password and login details completely confidential. You are personally responsible for all activities carried out using your account.

3.1 Security Recommendations

• Use a strong and unique password.
• Never share your login details with any third party.
• If you notice any suspicious activity, notify our support team immediately.
• Avoid logging in on public Wi-Fi networks.

3.2 Account Transfer Prohibited

Transferring, selling or renting an account to another person is strictly prohibited. If such activity is detected, the account will be permanently closed immediately.

4 Deposit and Withdrawal Policy

4.1 Deposit Terms

Accepted methods for depositing funds on the jiliive platform are: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is ৳100.

• Deposited funds must come only from a registered payment account.
• Deposits from third-party accounts are not accepted.
• jiliive does not charge any transaction processing fees, however your payment provider may charge fees.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 10 to 45 minutes.

• Withdrawals can only be made to the same payment method used for the deposit.
• The specified wagering requirement must be met before bonus funds can be withdrawn.
• Withdrawals may be temporarily held if verification is pending.
• jiliive reserves the right to hold any withdrawal if fraudulent activity is suspected.

4.3 Currency

All transactions will be completed in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted.

5 Bonus and Promotion Terms

5.1 Welcome Bonus

New users are eligible to receive a 150% bonus on their first deposit up to a maximum of ৳10,000. For example: depositing ৳1,000 will give you a ৳1,500 bonus and your total balance will be ৳2,500; or depositing ৳14,000 or more will give you the maximum ৳10,000 bonus and your total balance will be ৳24,000.

5.2 Wagering Requirement

A 20x (20 times) wagering requirement applies to all bonuses. This means the bonus funds become eligible for withdrawal only after you have placed bets equal to the bonus amount multiplied by 20.

5.3 General Bonus Rules

• Taking advantage of a single promotion more than once is prohibited.
• Bonuses are only usable on eligible games — see the list of games mentioned in each promotion's description.
• Claiming bonuses through fraudulent means will result in the bonus being cancelled and the account suspended.
• jiliive reserves the right to modify or cancel any promotion.
• Bonuses not used before their expiry will be cancelled automatically.

5.4 VIP Program

The jiliive VIP program has three levels. You can move up from one level to the next through regular play:

• Bronze — up to 0.4% cashback per week.
• Silver — up to 0.8% cashback per week.
• Gold — up to 1.2% cashback per week.

The account must remain active and in good standing to receive VIP benefits.

6 Gaming Rules

All games operated on the jiliive platform run using fair play principles and Random Number Generator (RNG) technology. Each game result is completely independent and does not depend on previous results.

6.1 Game Providers

Our platform offers games from world-class game providers, including: PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, Ezugi and many more.

6.2 Technical Errors

If a technical error causes an abnormal game result, that round will be considered void and the staked amount will be refunded. jiliive is not responsible for issues caused by server outages or loss of internet connectivity.

6.3 Maximum Bet Limits

Each game has a set minimum and maximum bet limit, which is clearly displayed in the game interface. A special maximum bet limit may apply when playing with bonus funds.

7 Prohibited Activities

The following activities are strictly prohibited on the jiliive platform:

• Money laundering or depositing funds from illegal sources.
• Using software bots, automated tools or artificial intelligence to operate games.
• Creating multiple accounts to claim bonus benefits.
• Attempting unauthorized access to the platform's systems or security infrastructure.
• Harassing or behaving inappropriately toward other users.
• Spreading false or misleading information about the platform.
• Attempting to recover funds through credit card chargebacks or fraud.
• Conducting transactions using third-party payment methods.

Involvement in any of the above prohibited activities will result in permanent account closure, forfeiture of all bonuses and winnings, and legal action if necessary.

8 Account Suspension and Closure

8.1 jiliive's Rights

jiliive may temporarily or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these terms and conditions.
• Providing false information or identity fraud.
• Fraudulent or suspicious activity.
• Operation of an account by a minor.
• Extended period of inactivity.

8.2 User Rights

You may request closure of your account at any time through the support team. Any verified balance may be withdrawn before the account is closed, however all bonuses will be cancelled.

9 Responsible Gaming

jiliive believes that gaming should be a form of entertainment — not a source of financial stress or addiction. We encourage all our users to game responsibly.

9.1 Self-Limitation Features

Any user may request the following limits to be set on their account:

• Daily, weekly or monthly deposit limits.
• Temporary account suspension (cooling-off period).
• Permanent self-exclusion.

9.2 Signs of Gaming Addiction

If you experience any of the following signs, you are advised to use our responsible gaming resources: spending money beyond your budget, playing to recover losses, prioritizing gaming over family or work. For more information, visit our Responsible Gaming page.

10 Privacy & Data Protection

jiliive places the highest priority on protecting users' personal information. Our platform uses SSL encryption technology to keep all data secure.

• We never sell your personal information to third parties.
• Data is used only for service delivery, identity verification, and legal obligations.
• For more details, please read our Privacy Policy.

11 Dispute Resolution

11.1 Complaint Submission Process

If you have any complaint or dispute, please first contact us through our 24/7 live chat support. You can also reach us by email: [email protected]

11.2 Resolution Timeframe

Upon receiving a complaint, we will begin an investigation as soon as possible and work to provide a resolution. In complex cases, additional information may be requested.

11.3 Final Decision

For disputes relating to game outcomes, server log data will be considered as final evidence. jiliive's decision on such technical matters is final.

12 Amendments & Termination

jiliive reserves the right to amend these terms and conditions at any time. For significant changes, users may be notified by email or through the platform.

If users continue to use the platform after the amended terms have been published, they will be considered to have accepted the amended terms. If any change is not acceptable to you, you may request the closure of your account.

Even if any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain fully in effect.