jiliive's Privacy Policy
Your personal information is completely safe at jiliive. This policy describes in detail how we collect, use, and protect your information.
This privacy policy ("Policy") governs the relationship between jiliive ("we", "our") and users of our platform ("you", "user") regarding the collection and processing of information. By using jiliive's website and services, you agree to comply with the terms of this privacy policy. We treat your information with the utmost importance and keep it protected through the highest security measures.
What information we collect
jiliive may collect your personal information in various ways. The information listed below is essential for providing our services.
a) Information you provide directly
When you register with jiliive or use our services, we may collect the following information:
- Full name and date of birth
- Mobile number and email address
- Documents required for identity verification (national ID card, passport, etc.)
- Financial transaction information (bKash, Nagad, Rocket, Upay or bank account-related information)
- Residential address
b) Automatically collected information
When you visit our platform, certain information is collected automatically:
- IP address and device identification information
- Browser type and operating system
- Visit time, pages viewed, and navigation patterns on the website
- Information collected through cookies and similar tracking technologies
- Gaming history and transaction records
c) Information received from third parties
For the purpose of identity verification or fraud prevention, we may also collect information from trusted third parties. This information is used solely to improve the quality of our services and to keep your account secure.
Purpose of data use
jiliive uses your personal information only for specific, defined, and legitimate purposes. We process your information for the following reasons:
- Account management: To create, maintain, and verify your account.
- Financial transaction processing: To manage deposits, withdrawals, and bonus-related activities.
- Identity verification and security: To prevent fraud, money laundering, and unauthorized access.
- Customer support: To help resolve your complaints, questions, and issues.
- Responsible gaming: To monitor your gaming habits, identify potential issues, and provide assistance.
- Legal compliance: To comply with applicable laws and regulations.
- Service improvement: For analytical use to improve our platform and user experience.
- Promotional communications: To send you information about offers and bonuses, subject to your consent.
We will never use your information beyond the purposes stated above. Protecting your privacy is one of jiliive's top priorities.
Data sharing and disclosure
jiliive does not sell or rent your personal information to third parties. However, in specific circumstances we may share your information with the following parties:
Service provider partners
We work with trusted service providers for payment processing, identity verification, and technical infrastructure management. These organizations process information only in accordance with our instructions and under strict confidentiality agreements.
Legal requirements
We may disclose information to comply with court orders, requests from government authorities, or obligations under applicable law. In such cases, we disclose only the information legally required.
Business transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. However, in such circumstances we will provide you with advance notice and inform you of the new policy.
With your consent
Before sharing your information for any purpose other than those mentioned above, we will obtain your explicit consent.
Data security measures
jiliive applies industry-standard security measures to keep your personal information protected. Our technical and administrative safeguards are as follows:
- SSL encryption: Our entire platform is secured with 256-bit SSL/TLS encryption, which transmits all information safely between your browser and our servers.
- Firewall and antivirus protection: Our servers are protected with advanced firewalls and security software.
- Access control: Only authorized personnel have access to your personal information, and they are given limited data based on what their specific role requires.
- Regular security reviews: The security of our systems is regularly reviewed and tested.
- Data minimization: We collect only the information that is necessary and refrain from collecting unnecessary data.
- Payment data protection: Transaction information through bKash, Nagad, Rocket, and Upay is processed with the highest level of security.
Nevertheless, transmitting information over the internet is not completely secure. We take all reasonable measures to protect your information, but we cannot guarantee absolute security.
Cookie policy
jiliive uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help us learn about your visit.
Types of cookies we use
- Essential cookies: Essential for the core functioning of the platform. Without these, the site will not work properly.
- Functional cookies: To remember your preferences, such as language settings and login information.
- Analytical cookies: To analyze website usage and improve service quality.
- Security cookies: Used to prevent fraud and unauthorized access.
You can control or reject cookies through your browser settings. However, disabling cookies may limit some functionality of the site.
Data retention period
jiliive retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:
- The duration your account remains active and the need to use our services.
- Meeting legal and regulatory requirements, particularly the mandatory retention of financial transaction records for a specified period.
- A reasonable period for dispute resolution and enforcement of our terms and conditions.
- Information required for responsible gaming monitoring.
Even after your account is closed, certain information may be retained for a specified period due to legal obligations. Once that period has passed, the information is securely deleted or anonymized.
Your rights
You have the following rights regarding your personal information, and jiliive respects these rights:
- Right of access: You have the right to know what information we hold about you.
- Right to rectification: If your information is inaccurate, you may request that it be corrected.
- Right to erasure: In certain circumstances you may request that your information be deleted, though this may not be possible if there are legal requirements to retain it.
- Right to restrict processing: In certain cases you may request that processing of your information be temporarily suspended.
- Right to portability: You may request your information in a structured, commonly used format.
- Right to object: You may object to the processing of your information for specific purposes.
- Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time.
To exercise these rights, please contact our support team. We will make every effort to respond to your request within a reasonable time.
Privacy of minors
jiliive's services are strictly for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is a mandatory step in the registration process.
If we become aware that a person under the age of 21 has registered on our platform, we will immediately close that account and delete the information collected. If a parent or guardian becomes aware of their child's unauthorized registration, please contact us.
International data transfer
If your information is processed or stored outside Bangladesh, we ensure that adequate protection measures apply to your information in the relevant country. We ensure data protection standards through agreements with third-party service providers and work only with trustworthy partners.
Promotional communications
Subject to your consent, jiliive may contact you about offers, bonuses, and platform updates. You may request to opt out of such communications at any time. To do so, contact our support team or use the unsubscribe link in any message you receive.
Essential notifications related to transactions and your account will always be sent as they are an integral part of the service.
Changes to this policy
jiliive may update this privacy policy from time to time. If any significant changes are made, we will clearly announce them on the platform and notify you via notification. Continued use of our services after any changes indicates that you have accepted the updated policy.
We display the "Last updated" date at the top of the page. You are advised to review this policy regularly.
Contact us
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated privacy team is always ready to respond to your questions.
Contact information
Email: [email protected]
24/7 Bengali live chat support — log in to our platform to start a chat
We generally respond promptly on business days
For information on responsible gaming, please visit our Responsible Gaming page. To learn more about us, visit our About Us page.